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Serena Su

General Manager | RAAC

Serena serves as the General Manager at RAAC, playing an instrumental role in the MMC Wellness Group. She earned her legal degree from Sun Yat-Sen University in Guangzhou, China, and went on to excel in a role where she adeptly navigated legal and managerial responsibilities, demonstrated exceptional leadership skills.

Fueled by her passion for health and wellness, Serena dedicated time to studying nutrition, healthcare, and overall well-being, leading her to Midtown Medical Clinic, where her professional trajectory harmoniously aligned with her personal interests.

At RAAC, Serena is the driving force behind our customer-centric approach. Her sharp attention to detail, cultivated through her managerial experience, greatly contributes to fostering a positive and efficient work atmosphere. She is known for her consistent support and caring attitude toward every member of the team. Moreover, Serena has an in-depth understanding of customer preferences, ensuring top-notch service at all times.

Beyond her role at RAAC, Serena is a dedicated mother of two, skillfully balancing career and family. Her interests also include badminton, travel, and gardening.

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RAAC Teams

Vivian
Certified Technician

Vivian is an accomplished technician at our clinic, specializing in anti-aging treatments, facials, lasers, and body treatments. She is fluent in both English and Mandarin. With extensive experience and a dedicated focus on treatment effectiveness and client experience, Vivian is a professional technician who possesses unique insights and expertise in utilizing equipment and selecting the best possible parameters for achieving optimal results.

After obtaining her master’s degree from the University of Manchester, Vivian launched her career as a sales representative for skincare and cosmetic products, a role she excelled in for five years, gaining valuable experience in customer service and skincare knowledge. Transitioning into aesthetics, she has now amassed six years of expertise in the field.

Vivian’s prowess shines in anti-aging procedures and complex pigmentation treatments, where she consistently delivers remarkable results. Beyond her technical skills, her commitment extends to providing a comforting and personalized treatment experience. Guided by the belief that beauty transcends the skin, Vivian approaches every individual with a kind heart and an appreciation for beauty in all its forms. This approach has not only earned her recognition as a star technician at our clinic but has also made her a cherished and sincere friend to many clients, offering them invaluable skincare and aesthetics advice.

When not immersed in her work at the clinic, Vivian explores the world through travel, seeking more beauty to appreciate and spreading kindness wherever she goes.

Nana
Senior Consultant | Doctor's Assistant

Nana’s journey at RAAC shows what can happen when you follow your dreams. With ten years of experience in human resources for big companies, she made a bold move into the beauty and aesthetics field. Her Esthetician diploma from the renowned Blanche Macdonald Centre serves as a badge of excellence in the services she offers at RAAC.

Fluent in both English and Mandarin, Nana seamlessly merges cultural sensitivities, offering personalized advice and treatments from advanced anti-aging solutions to bespoke facial procedures, ensuring all clients’ beauty aspirations are met.

But it’s Nana’s sincerity and genuine care that truly endears her to clients. Engaging with her goes beyond a mere beauty consultancy or treatment—it’s an experience of her commitment to your wellbeing. 

When she’s not at the clinic, Nana loves to travel. She draws inspiration from the various places she explores, believing each journey enriches her perspective on beauty, which she joyfully integrates back at RAAC.

Kyra
Certified Technician

Kyra, a proficient technician at RAAC, specializes in facials and laser treatments, bringing a blend of expertise and passion to our clinic. Fluent in English, Mandarin, and Cantonese, Kyra’s trilingual abilities allow her to effectively communicate with a diverse range of clients.

Although she holds a degree in Business Finance from SFU, Kyra found her true calling in the realm of cosmetics and skincare. Driven by this passion, she underwent professional training at Blanche MacDonald to qualify as a medical technician. Leveraging her five years of customer service experience, Kyra has rapidly emerged as a standout talent within our clinic.

Kyra’s dedication extends beyond her technical proficiency; she is often praised for her customer-centric approach. She strives to help clients about their skin, empowering them to achieve optimal skin health through personalized treatment plans.

Outside the clinic, Kyra “lives in the moment.” She finds tranquility in practicing yoga, explores diverse cultures through travel, and shares her culinary adventures via blogging.

Karen
Certified Technician

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Amanda
Certified Technician

Amanda, an adept technician at RAAC, brings her expertise to the forefront, specializing in anti-aging treatments and facials. Proficient in both English and Mandarin, Amanda is well-versed in providing excellent service to our diverse clientele.

Amanda graduated from Cape Breton University, and her academic journey initially led her into the hospitality industry, where she excelled as an administrative assistant for VIP clients. However, her passion for beauty and skincare redirected her career trajectory towards the dynamic field of aesthetics. Over the course of three years, she has accumulated valuable experience and honed her craft within the industry.

“Since we cannot change reality, let us change the eyes which see reality.” A firm believer in transforming perspectives, Amanda is committed to uncovering the innate beauty inherent in each individual’s appearance, accentuating their unique traits with every treatment she administers.  Her dedication to enhancing clients’ aesthetic journeys is frequently praised for its exceptional quality.

While aesthetics is her professional forte, Amanda’s personal interests expand her creative horizons. Finding solace in painting, deriving inspiration from reading, and seeking rejuvenation through hiking, Amanda embraces diverse passions that enrich both her personal and professional perspectives.

Alex
Certified Technician

For Alex, the road to finding his passion has truly been an adventure. While struggling to find his path after graduating from high school, he tried his hand at many endeavors, excelling in each but never finding his true calling. It wasn’t all for naught, because Alex can make you the best bubble tea/bubble waffle ever while giving you an in-depth tarot card reading, and of course, great skincare advice.

His journey with skincare began at Sephora, where he worked as a Skincare Consultant. It was there that he discovered his passion for skin, which led him to become an expert in numerous skincare brands. Where he puts him already vast knowledge of skincare to use every single day. After graduating from Blanche Macdonald school of Advanced skincare and Medi Spa. He started his career as a technician at a world-renowned clinic in Vancouver as his first job in the professional medical aesthetics industry. Alex is your guy!

Mia
Certified Technician

Mia is a certified medical aesthetician as well as laser technician. Being able to speak four different languages fluently Korean, Mandarin, English & Japanese. She is also certified in First Aid & CPR, WHIMIS as well as Food Safety. It is safe to say Mia always puts comfortability and safety first with her clients. With a strong background in the pharmaceutical field, Mia has expanded knowledge with clinical experience in the cosmetic industry in Korea since 2013.

Having a passion for skin care and beauty while being extremely artistic, Mia found her dream job at SkinArt MD. She is committed to chatting with clients to achieve their desired complexion. Then recommending a customized treatment plan that will leave your skin with a beautiful glow and new radiance!

In her spare time Mia loves to watch sports! Hockey being her favorite. She is also very artistic and enjoys 3D modeling and painting.

Betty
Certified Technician

With a substantial amount of experience in skin care Betty is one of our senior Medical Aestheticians. From graduating Aesthetics School in 1999. Then onto a 4 year span working at a well known spa. She then began her journey in MakeUp Artistry by graduating from Blanche MacDonald’s Freelance Makeup Artistry program in 2010. Betty worked as a Freelance Makeup Artist but found her true passion in skin care. Now with a background working in Medical Spas for 12 years and previously came from ProjectSkin MD.

Betty is a skin specialist inside and out, she loves to guide each patient in helping achieve their desired skin results. Ensuring to take time with each patient and get to know their routine to help aid in skin care advice. Betty is a firm believer in achieving beautiful skin by a healthy balance of diet, lifestyle followed by the right products and medical treatments. The most rewarding feeling for Betty is seeing the confidence boost in her clients from results in the treatments.

Being able to speak English, Mandarin and Cantonese. Betty can guide her patients to help their skin care journey followed by the beautiful radiant results they desired.

Jasmine
Doctor's Assistant

Jasmine, an experienced technician and a valued member of our team, embarked on her MMC Wellness Group journey after graduating from the University of Toronto with a bachelor’s degree in Life Science during the challenging times of the COVID-19 pandemic. Driven by a genuine desire to serve her community, Jasmine initially joined our PCR testing team, where her contributions earned praise from fellow team members and the appreciative customers who visited the clinic.

With a thirst for knowledge and a passion for aesthetics, Jasmine transitioned to RAAC, seamlessly embracing a new career direction. Guided by the principle of “treating people the way you want to be treated,” she infuses this ethos into every interaction within our clinic, resonating with both colleagues and clients who appreciate her unwavering commitment to exceptional service.

Outside her professional pursuits, Jasmine finds joy in paddle boarding during the summer and hitting the slopes for skiing during winter. Her enthusiasm for skiing extends beyond personal enjoyment, as she has successfully introduced more than four friends and colleagues to the world of snow sports, even coaching a friend to achieve the CASI Level 1 instructor certification. When not exploring the great outdoors, Jasmine cherishes quality time with her one-year-old feline companion, “16”.

Emma
Senior Consultant

Emma, currently serving as a Senior Consultant at RAAC, is a trilingual professional fluent in Mandarin, English, and Cantonese.With an impressive six-year tenure in the skincare industry, and as an experienced Technician and Doctor’s Assistant, her career is decorated with honors such as “Employee of the Year 2020” and the “Award of Excellence 2021.”

Before joining RAAC, Emma sharpened her skills with two years in the hospitality sector as a manager’s assistant, developing a keen sense for organization and client service. Her passion for the beauty industry urged her to enter the realm of aesthetics, and she’s been doing an excellent job in conveying beauty and assisting clients in finding greater confidence and satisfaction.

Described by those who know her as someone who loves to laugh and appreciates the simple joys of life, Emma is loved by both her team and her patients, and she’s set her eyes on persist in honing her craft as an exceptional senior consultant, binding her career with RAAC and those who enjoy her being around. 

Elle
Senior Consultant

Elle serves as a consultant at RAAC, with a specific focus on anti-aging treatments. Fluent in both English and Mandarin, Elle’s expertise lies in her deep understanding of aesthetics and her passion for enhancing natural beauty.

Elle holds her education from Vancouver Island University and embarked on her career as a makeup and skincare blogger. For four enriching years, she engaged with an online community, sharing insights and trends in the beauty world. Her obsession with medical cosmetic treatments soon led her to transition into the aesthetic field, where she has been a consultant for two years.

Elle believes one is never too old to learn, her continuous pursuit of excellence is evident in her work. She is dedicated to staying abreast of the latest anti-aging techniques and technologies, ensuring her clients benefit from innovative and effective treatments.

Beyond her role as a consultant, Elle’s digital prowess from her blogging days has found a new outlet at RAAC. She actively contributes as a spokesperson in our latest social videos, sharing her skincare knowledge and expertise. Her seemingly youthful appearance belies a confidence and sophistication that captivates audiences and leaves a lasting impression.

In her leisure time, Elle finds joy in the exhilaration of snowboarding and the serenity of yoga. Her balanced approach to life mirrors her holistic approach to aesthetics, making her a truly valuable asset to the RAAC team.

Lena
Senior Consultant

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Miko
Client Coordinator

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Marilyn
MOA | MMC

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Stephanie
client Manager

Stephanie, our versatile Client Manager, excels in service coordination and is trilingual in English, Mandarin, and Cantonese. 

With a background in Hotel Management,  Stephanie gained vast experience in elite five-star hotels. She also  ran a successful restaurant for a decade, which further shaped her exceptional service standards and problem-solving skills. 

Driven by her high standards and her desire to uplift others, Stephanie’s positivity radiates in her professional interactions, clients often praise her for the exceptional service delivered, and team members regard her as the go-to person for handling our clinic’s daily operations. 

Outside of work, Stephanie enjoys cooking and collecting cookware, she also loves boxing and golf, an unexpected twist to her dynamic personality that always surprises people.

Nia
Client Coordinator

Nia, RAAC’s Client Coordinator, serves as a vital link between our clients and our array of aesthetic services. Fluent in both English and Mandarin, Nia excels in providing professional and efficient assistance to our diverse clientele.

Prior to joining RAAC, Nia gained valuable experience as a social media influencer and in customer service. Driven by her fascination with dermatology and all things beauty, Nia redirected her path to aesthetics and joined our team. Her unique expertise not only benefits our clients but also positions her as a valuable asset for both our operational and marketing teams. With ambitions of becoming a certified aesthetic injector, Nia is committed to continual growth and enhancing the services offered at our clinic.

Outside work, Nia loves traveling and animals, especially giraffes. She values work-life balance and strives to enjoy the best of both worlds.

Jessica
Client Coordinator

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Jacinda
Client Coordinator

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Jerry
MOA

Jerry is a versatile medical professional fluent in English and Mandarin, with a varied background in healthcare roles. With studies of Psychology at Langara College, and additional training as a Medical Lab Assistant at Vancouver Community College, Jerry’s background makes him a vital contributor to our clinic’s outstanding healthcare offerings.

Jerry’s career began as a Medical Office Assistant at Midtown Medical Clinic (MMC). His teamwork and dedication led him to his current position as a Physician Assistant. In this role, he performs laboratory duties with utmost accuracy and efficiency, balancing technical expertise with compassionate patient care.

His commitment to healthcare doesn’t stop at his paid positions. Jerry also volunteered as a Pharmacist Assistant at Shoppers Drug Mart from October 2018 to May 2019, demonstrating a genuine concern for the well-being of the local community.

Currently, Jerry is preparing to apply for a Licensed Practical Nurse course. In his pursuit of excellence, he ensures physical fitness by working out daily, maintaining readiness to care for those in need.

With a passion for exploration and a solid foundation across various medical functions, Jerry embodies a professional who is always ready to learn, adapt, and positively contribute to the healthcare industry.

Nina Liu
Marketing Specialist

Nina Liu, a Marketing Specialist with a degree from the University of Victoria, is fluent in English and Mandarin and skilled at engaging diverse audiences. Her early career in retail gave her valuable insights into consumer behavior, while a managerial role in education sharpened her business acumen and solidified her passion for marketing.

At RAAC, Nina takes a deep dive into all aspects of marketing and branding, she believes her work is more than promoting products or services, it’s about forging connections, understanding needs, and crafting experiences that resonate with RAAC audiences. 

In her personal life, Nina enjoys a balanced and active lifestyle. She likes summer paddling and playing squash, and she’s an avid reader. Her vibrant energy shines both in and out of the workplace.

Bobo
Marketing Specialist | SkinArt

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Ada
Marketing Coordinator

Ada recently embarked on her professional journey after graduating from the University of British Columbia with a Bachelor’s degree in Mathematics. Her transition to a career in marketing was driven by her deep appreciation for art and aesthetics.

As a Marketing Coordinator, Ada seamlessly blends the methodical thinking, honed through her mathematics studies with her creative instinct. Her unique approach combines analytical rigor with creative flair, empowering her to craft engaging and aesthetically pleasing marketing collaterals.

Ada’s passion for aesthetics is not just limited to her professional life. Outside of work, she is an avid illustrator, a hobby that allows her to express her artistic side and bring her ideas to life visually, while playing piano and reading also play a significant role in her life. Her diverse interests and skills enable her to connect with a wide range of audiences, making her a valuable contributor to the marketing team.

Priscilla
Marketing Coordinator

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Lulu
Marketing Specialist

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Yao
Business Intelligence Manager​

Yao is an accomplished computer scientist and currently the Business Intelligence Manager at MMC Wellness, where his expertise drives the company’s technological and data-driven strategies. With a solid academic foundation, Yao holds dual Bachelors of Computer Science and Economics from Huazhong University of Science and Technology, plus a Master of Finance from Saint Mary’s University.

At MMC Wellness, Yao’s role involves harnessing the power of data to inform business decisions, optimize operations, and spearhead innovative projects. His proficiency in computer science, combined with his knowledge of business and finance, positions him a key player in developing and implementing systems and processes that enhance the company’s efficiency, customer engagement, and overall market presence.

Not only a technical expert, Yao’s exceptional interpersonal and communication skills enable him to effectively articulate complex technical concepts to non-technical stakeholders, making him an invaluable asset to the company’s growth and innovation.

Outside work, Yao enjoys spending time with his family in the great outdoors, and teaching math, computer programming and economics to young children.